RETURNS POLICY

Please note we are not able to accept returns or exchanges on face masks or gaiters unless they are faulty.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us eu.info@avirowear.com within 30 days so we can sort it out.

RETURNS

We hope you love your new AVIRO garments, ultimately the decision on size and style is up to you as a customer. We understand, however, that sometimes things don’t go to plan.

Full price item(s) are valid for return within 30 days of purchase if they are in their original condition, unworn, unsoiled, unwashed and in their original packaging with tags still attached. Proof of purchase is required for all returns and exchanges. If these conditions are not met, unfortunately the item(s) will not be accepted.

Sale items are not able to be returned or exchanged unless they are faulty.

IMPORTANT before you make a return you must contact us at eu.info@avirowear.com

Returns within EU, UK and Norway

 If you are within EU, UK and Norway, you can return your product for;

• A refund credited back to your credit card or PayPal account, whichever was used to make the original purchase. Note! Return freight cost of €15 will be deducted from the full amount.
• To have a new size or color, a new order need to be placed.

To initiate a return, please complete the following steps:

• Please email eu.info@avirowear.com and notify us of your order number and intended return or exchange.
• We will then send you a return label per e-mail that you can use to return the item(s).
• Please allow 7 business days for the return to be processed.

Returns on orders for rest of Europe

 If you are outside EU, UK and Norway, you can return your product for;

• A refund credited back to your credit card or PayPal account, whichever was used to make the original purchase. Note! Return freight cost of €25 will be deducted from the full amount.
• To have a new size or color, a new order need to be placed.

To initiate a return, please complete the following steps:

• Please email eu.info@avirowear.com and notify us of your order number and intended return or exchange.
• We will then send you a return label per e-mail that you can use to return the item(s).
• Please allow 7 business days for the return to be processed.

.

ANY QUESTIONS?

If you have questions about returns or exchanges, you can contact us at eu.info@avirowear.com